Warranty
JetLT warranty terms and service
The warranty document is always provided to the buyer together with the device user manual and posted on www.jetlt.com. Upon request, it is additionally sent to the buyer's specified email address. The Buyer is responsible for familiarizing themselves with, knowing, and utilizing the warranty terms.
The manufacturer delivers printers to the buyer filled with ink and after performing the first 'test' print. This test is left on the printing table and travels with the device as proof that the printer works and is ready for use (except during the 'cold season').
Warranty Coverage
During the warranty period, we will eliminate defects and replace defective printer parts, components, or connections free of charge. Replacement is carried out with a new or refurbished part so that the printer's functionality is equivalent to new. All parts replaced during the warranty period become the property of 'JetLT'.
How to Use the Warranty
To use the warranty, please contact us:
You must provide a purchase invoice stating: purchase date, serial number, seller and buyer name. Also clearly describe the problem or provide a video of the alleged defect.
Ensure the printer reaches the manufacturer properly packaged for transport or bring it in person.
If within 3 days of purchase you notice a factory defect or other hidden defects, please inform us immediately. Also inform us if you believe an electronic failure ('burnout') has occurred.
!Important
All transport costs related to delivery of the item to and from the warranty center are paid by the buyer.
After warranty service or replacement of parts, the warranty on the item applies for the remaining original warranty period.
Warranty Does Not Cover
Normal wear and tear: print head, ink supply/circulation system, pump, motor, gears, gaskets, cables, connectors, circuit boards, and other accessories or cosmetic damage.
Improper use and lack of maintenance.
Improper or incomplete software installation on a computer.
Improper storage and working conditions: humidity, exposure to chemicals, cold/heat, sudden temperature changes, dust, or premises where paint is sprayed (airbrush/aerosol decoration).
External damage: corrosion, oxidation, food or liquid spills, use of leaking batteries.
Overloading: use contrary to intended purpose, using inks not recommended by the manufacturer, or filling the system with unsuitable accessories.
Non-compliance with instructions: if the buyer did not read or did not follow the manufacturer's user manual requirements.
Modifications: if the printer was arbitrarily disassembled, modified, repaired, or otherwise tampered with.
Mechanical damage: breakage, pouring over the housing or parts.
Internal damage: if internal parts are affected by water, ink, dyes, syrup, icing, butter, or other liquids/creams.
Electrical faults: failures due to improper voltage, voltage fluctuations, or surges.
Indirect losses: the warranty does not cover compensation for downtime, unfulfilled orders, or any other losses incurred by the buyer due to device failure.